indo911 Casino & Sportsbook Terms
We at indo911 operate a sportsbook and casino platform serving users in jurisdictions where our services are legally permitted. These terms set out the conditions under which you access our platform, fund your account, place wagers, and withdraw your balance. By creating an account on indo911, you agree to these terms and our commitment to transparent, secure account management.
Our platform supports football markets (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). We process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet).
This document outlines your rights and responsibilities as an indo911 user, our obligations to you, and the rules governing account access, deposits, withdrawals, and dispute resolution. We encourage you to read these terms carefully before you join our platform.
Account Opening and Eligibility on indo911
When you open an account on indo911, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our services. We require identity verification (KYC) during account setup. You must provide your name, date of birth, address, and a valid government-issued ID. This information is encrypted and stored securely. We use KYC data to confirm your identity, prevent fraud, and comply with applicable regulations.
We reserve the right to suspend or close your account if we discover that you have provided false information, are underage, or are accessing our platform from a jurisdiction where our services are prohibited. We also reserve the right to request additional verification documents at any time. If you refuse to provide requested information, we may restrict your account access or close your account entirely.
Deposits and Payment Methods on indo911
We accept deposits through six e-wallet options—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and four bank virtual-account methods: mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your account immediately upon confirmation by your bank or wallet provider. We do not charge deposit fees. Your account balance is held in trust and is your property; we do not use your balance for any purpose other than settling your wagers and processing your withdrawals.
When you deposit, you authorize your bank or wallet provider to transfer funds to indo911. You are responsible for ensuring that your payment method is valid and that you have sufficient funds. If a deposit fails, your account is not charged. If a deposit is reversed by your bank or wallet provider after it has been credited to your account, we reserve the right to reverse the corresponding account balance and close your account if the reversal results in a negative balance.
Withdrawals and Verification Windows
You may withdraw your account balance at any time by navigating to the withdrawal section, selecting your preferred payment method, and entering the amount. Withdrawals are subject to standard verification windows and your chosen payment method's processing schedule. E-wallet withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment typically arrive within hours. Bank virtual-account withdrawals may take one to two business days depending on the receiving institution. We do not charge withdrawal fees.
We reserve the right to request additional verification before processing large withdrawals. This verification may include proof of identity, proof of payment method ownership, or other documents we deem necessary to comply with applicable regulations. If you refuse to provide requested verification, we may delay or deny your withdrawal request. Withdrawals are final once processed; we cannot reverse a withdrawal after it has been sent to your payment method.
Wagers, Bonuses, and Dispute Resolution
When you place a wager on indo911, you are entering into a binding agreement with us. Your wager is locked in at the odds displayed at the moment you confirm. Once a match concludes or a draw settles, we calculate the outcome and update your account balance accordingly. We settle all wagers within standard verification windows. If a match is postponed, cancelled, or abandoned, we apply our settlement rules as published on our platform.
We do not offer fixed bonus amounts or guaranteed payouts. Any promotional offers we advertise are subject to terms and conditions published at the time of the offer. Bonuses, if offered, are credited to your account and may be subject to wagering requirements or other restrictions. We reserve the right to modify or withdraw promotional offers at any time.
Account Security and Two-Factor Authentication
We at indo911 protect your account through KYC verification and two-factor authentication. We recommend enabling two-factor authentication immediately after account setup. Once enabled, you receive a code via SMS or email each time you log in from a new device. This prevents unauthorized access even if someone obtains your password. You are responsible for keeping your password confidential and for all activity on your account. If you suspect unauthorized access, contact our support team immediately.
We use industry-standard encryption to protect your personal and payment data. Your data is stored on secure servers and is never shared with third parties without your consent, except where required by applicable law. For details on how we collect, use, and protect your data, see our Privacy Policy
We at indo911 are committed to transparent account management, secure payment processing, and fair settlement of all wagers.
Our Commitments and Limitations
We at indo911 commit to processing your deposits and withdrawals promptly, maintaining transparent transaction records, and settling all wagers fairly according to our published rules. We commit to protecting your personal and payment data through encryption and secure storage. We commit to responding to support inquiries and disputes within five business days.
However, we are not liable for delays caused by your bank or wallet provider, network outages beyond our control, or force majeure events. We are not liable for losses resulting from your own account mismanagement, unauthorized access due to your failure to protect your password, or wagers placed on matches that are later cancelled or postponed. We reserve the right to close your account, suspend your access, or forfeit your balance if we determine that you have violated these terms, engaged in fraud, or accessed our platform from a prohibited jurisdiction.
Jurisdiction and Applicable Law
Our services are available only in jurisdictions where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access indo911 from a jurisdiction where our services are prohibited, you do so at your own risk and in violation of these terms.
Any dispute arising from these terms or your use of indo911 shall be resolved through our internal dispute process. If you are not satisfied with our resolution, you may escalate your dispute to the relevant regulatory authority in your jurisdiction. We encourage users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to contact our support team if they have questions about these terms or their account.
These terms are effective as of the date you create your account and remain in effect for as long as your account is active. We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of indo911 constitutes acceptance of the modified terms. If you do not agree to any modification, you may close your account and request a withdrawal of your balance.