indo911Privacy Policy
This page describes what we collect when you use indo911 and how we keep that data protected. We at indo911 collect personal information during account setup, deposit processing, withdrawal requests, and ongoing platform use. We use this data only for account verification, transaction processing, fraud prevention, and compliance with applicable regulations. We never share your data with third parties without your consent, except where required by law.
Our privacy practices are designed around transparency and security. When you create an account on indo911, we collect your name, date of birth, address, and government-issued ID number. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect payment method details. When you place wagers on football, live-dealer tables, slots, or esports, we record your activity for settlement and account reconciliation.
We encrypt all personal and payment data and store it on secure servers. We use industry-standard security practices to prevent unauthorized access. This policy explains what data we collect, how we use it, who may access it, and what rights you have regarding your information.
What Data We Collect on indo911
We at indo911 collect several categories of data. Account data includes your name, date of birth, address, phone number, email address, and government-issued ID number. We collect this during account setup and use it for identity verification (KYC). Payment data includes your payment method details (e-wallet account number, bank account number, or virtual-account identifier), transaction amounts, and transaction dates. We collect this when you deposit or withdraw. Activity data includes your wagers, game selections, login times, and IP address. We collect this automatically as you use our platform.
We also collect device information such as your operating system, browser type, and device model. This helps us optimize our platform for Android and iOS users and troubleshoot technical issues. We do not collect your location data, but we may infer your general region based on your IP address for compliance purposes. We do not sell or rent any of this data to third parties.
How We Use Your Data
We use account data to verify your identity, prevent fraud, and comply with applicable regulations. We use payment data to process your deposits and withdrawals, reconcile your account balance, and detect suspicious transactions. We use activity data to settle your wagers, maintain your transaction history, and improve our platform's performance. We use device information to optimize our platform for different devices and troubleshoot technical issues.
We may also use your data to respond to your support inquiries, investigate disputes, and communicate with you about account security or policy changes. We will never use your data to contact you for marketing purposes without your consent. If you wish to opt out of non-essential communications, you can adjust your preferences in your account settings.
Third-Party Processors and Data Sharing
We at indo911 work with third-party processors to deliver our services. Your payment data is shared with your bank or wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) to process your deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete your transactions. We do not control how these processors handle your data; you should review their privacy policies separately.
We may also share your data with regulatory authorities if required by applicable law. For example, if a government agency requests your account information as part of a legal investigation, we will comply with that request. We will not share your data with law enforcement or regulatory authorities except where required by law or court order.
Data Storage and Security
We store your data on secure servers using industry-standard encryption. Our servers may be located outside your jurisdiction, but we maintain the same security standards regardless of server location. We use firewalls, access controls, and regular security audits to protect your data from unauthorized access. We limit access to your data to employees and contractors who need it to perform their job functions.
We retain your data for as long as your account is active and for a reasonable period thereafter to comply with legal and regulatory requirements. If you close your account, we will delete your data within a reasonable timeframe, except where we are required by law to retain it. We do not retain payment method details longer than necessary to process your transactions and settle disputes.
We at indo911 believe that your data is your property. We protect it with the same care we would apply to our own sensitive information.
Your Rights and Choices
We at indo911 respect your rights regarding your personal data. You have the right to access your data by logging into your account and reviewing your profile and transaction history. You have the right to request a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate data by updating your account profile or contacting support. You have the right to request deletion of your data, subject to legal and regulatory requirements.
You also have the right to opt out of non-essential communications. You can adjust your communication preferences in your account settings. You have the right to enable two-factor authentication to protect your account from unauthorized access. We recommend enabling two-factor authentication immediately after account setup.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on indo911. Cookies are small files stored on your device that help us remember your login status, preferences, and activity. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them). We do not use cookies to track your activity across other websites.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may affect your ability to use certain features of indo911. We do not use third-party tracking pixels or analytics tools that track your activity across the internet.
Contact and Policy Updates
If you have questions about our privacy practices, wish to access or delete your data, or have a privacy concern, contact our support team through the Help section in your account menu. We will respond to your inquiry within five business days. If you are not satisfied with our response, you may escalate your concern to the relevant regulatory authority in your jurisdiction.
We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of indo911 after we post changes constitutes your acceptance of the updated policy. We encourage users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to review this policy regularly to stay informed about how we protect your data.
Our commitment to your privacy is fundamental to how we operate indo911. We believe that transparent data practices and robust security build trust with our users. If you have any questions about this policy or our data practices, please contact our support team.